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WATCH THRIFY TRAVEL AGAIN!!  Name: shirley mcclellan ; SUBJECT: THRIFTY TRAVEL SCAM ; CITY: Jacksonville ; STATE: Florida 32205 ; TELEPHONE: 9043870249 ; Date: 23 Aug 2007 ; Time: 10:15:22

I AM ALSO HAVING A TERRIBLE EXPERIENCE WITH THRIFTY TRAVEL. I PURCHASED 2 ORLANDO PACKAGES AS GIFTS. ALTHOUGH THERE WERE ALMOST IMPOSSIBLE SCHEDULING RESTRICTIONS, THEY WERE ADHERED TO & THE 3 REQUESTED WEEKS WERE SUBMITTED & RETURNED BACK TO US AS UNAVAILABLE. SEVERAL MORE ATTEMPTS HAVE BEEN MADE TO SCHEDULE WITH THE SAME RESULTS EVEN THOUGH WE CALLED TO VERIFY WITH THEIR CUSTOMER SERVICE WHICH IS HANDLED BY SPIRIT TRAVEL IN FLORIDA. THERE IS A MINIMUM 60 DAYS B4 YOU CAN REQUEST ANOTHER TARGET TIME SLOT & MUST HAVE AT LEAST 30 DAYS BETWEEN 1ST, 2nd, & 3RD CHOICES & NOT WITHIN 7 DAYS B4 OR AFTER HOLIDAYS, SO WITH AN EXPIRATION DATE OF 04-07 I'M PRETTY MUCH DUPED BY THIS COMPANY. I'VE MADE SEVERAL CALLS TO THRIFTY;S OWNER TOM LEHAY WHO PROMISES TO LOOK INTO THIS & GET BACK WITH ME BUT NEVER DOES. IN THE MEANTIME, THE RADIO STATION BARGAIN CHANNEL WJXR CONTINUES TO SELL THRIFTY TRAVEL PACKAGES EVEN THOUGH THEY'RE AWARE OF THESE PROBLEMS. IF IT WALKS LIKE A SCAM & TALKS LIKE A SCAM! IT IS A SCAM!!

(Case #082307A)

KEEP AN EYE ON ATLAS VACATIONS - (Denise C,,  Philadelphia, Pennsylvannia)  Atlas Vacations in NYC charged me twice for my tickets, did not credit my account as yet. They did not send my tickets for a trip scheduled  in 2wks. Also, they do not return your calls or answer the phone when you call. I have such a headache from this company.

(case #120902a)

 

beware of Thrifty Travel Corporation, 804 s. Broadway St., suite 2, Georgetown, Ky. 40324, 502-868-0025 - (Jenny, Long Beach, California) UBID.COM THRIFTY TRAVEL CORPORATION - I purchased a 4 day/3 night Lake Tahoe vacation from Thrifty Travel on UBID.com The certificate supposedly also allows me to travel to other destinations like Hawaii. Thrifty Travel uses a 3rd party broker service to book the travel reservations. The 3rd party travel service says my certificate is not valid for travel to Lake Tahoe or Hawaii. I've been trying to call Thrifty Travel but no one ever picks up the telephone, it goes directly to voicemail. And they don't return my calls! I email them and they respond but they always give you the run-around saying, they'll look into it but they never do and they don't ever give an answer back. It's been over 1.5 years that I've been trying to resolve this certificate. I spent $96 and they won't refund. The better business bureau has a dissatisfactory record on them. UBID customer service told me they have a few complaints about this vendor. Buyers beware!!

(case #112902)

big mistake by travel company costs consumer big money - (Linda Laken, Cedar Creek, Nebraska)  On April 11, 2002, I contacted Prestige Travel, 14211 Pacific St., Omaha, NE 68154 - Theresa was the agent. I asked her to book a flight for my daughter, Amanda, to Manaus Brazil. Theresa had done this the previous summer for me. She also took care of Amanda's visa information. I told her the dates and times I wanted (from looking it up on the internet). I did not ask her to book a return as I did not know which city Amanda would be flying out of. When my daughter got to Miami on June 22, the Brazilian Airlines, Varig, would not let her get on the plane to Manaus, Brazil, as she only had a one way ticket. I had to pay an additional $1253.00 (plus the $880.00 she didn't use) to fly here from Miami to Sao Paulo (an 8 hour flight) then another 4 hours to Brazil. Plus, she needed to stay at the Miami Airport for 8 hours (she was 18 at the time). In hindsight, I should have known I guess about the one way ticket. But that is why I didn't book it myself, because I thought the travel agent could tell me what I needed to know. When I contacted the agent in person, she told me she wasn't responsible I didn't ask if there were any restrictions. Varig Airlines told me that all American travel agents were informed of the one way ticket rule. I accept part of the responsibility but feel I should receive a credit or something. The travel agency did not even apologize for the inconvenience. Thank you

(case #092402)

Hotels.com advertised a special, then booked and confirmed my reservation at a special price, but charged full price to my credit card. BEWARE! When I tried to contact the company, they called me a liar several times, used stall tactics, and refused to allow me to speak with the supervisor. It has been a week and a supervisor still has not contacted me regarding this problem. (BETrLAT238@aol.com, no city or state given).  Whether it's a mistake or a scam, poor customer service is inexcusable!!!

(case #082302)

All about travel agency, Rochester Indiana:  During May of 2000 a contract was signed with the All About Travel Agency for a cruise to the Bahamas. A $1200.00 check was sent to agency as a down payment.  In November of 2000, the agency told the consumer that the cruise line had filed for bankruptcy.  In fact, the agency then filed for bankruptcy and the consumer lost the $1200.00 down payment.  A court has since found in favor of the customer, but the money is not forthcoming due to the bankruptcy filing.  Warning!!!!  watch your travel agent.  do not pay in advance with cash.  check with your hotel, cruise line, resort, etc.  to make sure you have a reservation.  use a credit card.  make sure you use a reputable travel agent that has beeN in business for a long time.  RESOLUTION REPORTED OCTOBER 24, 2001:  THE CONSUMER REPORTED THAT A BANKRUPTCY JUDGE HAS ORDERED THE COMPANY TO MAKE PAYMENTS EACH MONTH TO SETTLE THIS DEBT.  A WIN FOR THE CONSUMER!!!

(Case #081401A)      

INTERLINE TRAVEL, Austin, TX. (www.perx.com):  Customer made reservations but the travel company did not pay the hotel.  The customer had to pay the bill a second time during checkout.   It took the customer 3 weeks to get his money back from INTERLINE TRAVEL. 

(Case #010101) 


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Last modified: March 22, 2011, 0645 CST